FAQ - Asedos Perfumes | Buy Perfume Oil

Our offer.

ARE THOSE REAL BRAND FRAGRANCES?

We craft unique blends that are inspired by popular brand fragrances, maintaining exceptional quality to offer our customers a cost-effective alternative to their favorite designer scents. Please note that we have no affiliation with the mentioned brands.

WHY ARE THEY SO AFFORDABLE? DO THEY HAVE THE SAME QUALITY AS DESIGNER BRANDS?

By removing excess packaging, marketing costs, and high-end pricing typical of designer brands, we concentrate all our resources on enhancing the fragrance quality. This allows us to offer the same luxurious scent at a significantly lower cost.

WHAT IS Asēdos PERFUME OIL?

Perfume oils are aromatic compounds formulated with the use of essential and fine fragrance oils derived from natural and synthetic ingredients without alcohol base, and can be used directly on the skin. See our ingredient tab on our products for more information.

ARE THESE FRAGRANCES LONG LASTING?

They are designed to be very long lasting, just like designer fragrances, in some cases even longer, depending on the composition.

ARE YOU PRODUCTS VEGAN FRIENDLY AND CRUELTY FREE?

Absolutely! Asēdos is dedicated to crafting exquisite fragrances that are vegan and cruelty-free. We're incredibly proud that our perfumes are made without any animal-derived ingredients – they're 100% vegan, and we take great pride in that!

We firmly oppose animal testing, believing it's possible to ensure safety and deliver wonderful scents without causing harm to animals. Our products involve no animal testing or animal-derived materials.

Our commitment to ethical practices extends to all our business partners. We collaborate exclusively with manufacturers, suppliers, and other companies that share our cruelty-free values. Additionally, we advocate for and support alternative, non-animal testing methods, encouraging the entire industry to follow suit.

My Orders.

CAN I ADD ITEMS TO THE WISH LIST?

Yes you can! You will need to log in to your account and click the love heart icon on the product page (next to ADD TO CART button).

WHERE DO YOU ADD THE COUPONS?

You will need to check out and in the right section, you will be able to add your coupon code.

CAN I RETURN AN ITEM?

Returning an item is simple, and any product purchased from our website can be returned within 21 days of receipt. Items must not be used up and retain its original packaging. CLICK HERE for more information and initiate your returns.

CAN I EXCAHNGE AN ITEM?

The quickest method to guarantee you receive what you desire is to return the item you currently possess. Once the return is approved, make a separate purchase for the new item.

I RECEIVED THE WRONG ITEM

We truly regret any trouble caused by the receipt of an incorrect item. To address this matter, kindly contact our committed customer service team at hello@asedos.com, and they will swiftly help you resolve the issue.

HOW LONG WILL IT TAKE FOR MY REFUND TO ARRIVE?

Once we have approved a refund the payment should arrive within 10 business days, but it is usually a bit faster than this.

Accounts / Subscriptions.

HOW DO I MANAGE MY SUBSCRIPTION?

To manage your subscription, simply log into your account on our website through the customer portal. From there, you can easily adjust your delivery frequency, skip a delivery, swap fragrances while keeping your discount, or cancel your subscription.

Please Note:you will need to login with the email address used to place the order.

Alternatively, you can access the customer portal by selecting the'Manage Subscription'button in the original email you received when you subscribed, titled'Your new subscription!'.

CAN I CHANGE THE FREQUENCY OF MY SUBSCRIPTION DELIVERIES?

Absolutely! By default, subscriptions are delivered every month. However, you can customise the delivery and billing frequency to every 1 month, 1.5 months, 2 months, 2.5 months, or 3 months.

To update your subscription frequency, simply:

Log in to the customer portal using the email address associated with your order.
Adjust the delivery frequency under the subscription settings.

Alternatively, you can access the customer portal directly by clicking the 'Manage Subscription' button in the original email titled 'Your new subscription!' that you received when you subscribed.

CAN I CHANGE THE PERFUMES IN MY SUBSCRIPTION?

Absolutely, simply log into your account on our website through the customer portal. From there, you can easily change your fragrance oil selections.

Please Note: you will need to login with the email address used to place the order.

Alternatively, you can access the customer portal by selecting the'Manage Subscription'button in the original email you received when you subscribed, titled'Your new subscription!'.

WHAT ARE THE BENEFITS OF HAVING A FRAGRANCE SUBSCRIPTION?

Subscribing to our perfumes offers both convenience and savings. Enjoy a discount on your favorite scents, which are delivered right to your door—no need to think about it. You can also customise your delivery frequency, swap fragrances, or cancel anytime for free through your customer portal.

HOW DO I CREATE AN ACCONT?

Create a Asedos account. Simply sign up with an email address and create a password.

To manage subscription please sign up with the email address used to subscribe.

I FORGOT MY PASSWORD.

To reset your password, please go to the login page and then click on "Forgot Password".

Shipping.

WHEN WILL I RECEIVE MY ORDER?

We endeavor to process and ship your order within 1-2 business days from the time payment is received. Shipping times can vary between 4 - 7 business days in Australia and between 10 - 21 business days internationally. CLICK HERE to track your order.

WHICH COUNTRY DO YOU SHIP TO?

We ship worldwide.

CAN I TRACK MY ITEMS?

Yes you can! CLICK HERE for track your item.

WHAT SHOULD I DO IF MY ORDER IS LOST, DAMAGED OR STOLEN?