Return Policy

Returns

Since fragrances are deeply personal, we understand if this scent doesn't resonate with you! That's why we provide a new 21-days money-back guarantee on all orders, hassle-free.

Moreover, if you spend $150 AUD or more, return shipping is complimentary. Why not explore multiple scents risk-free?  To initiate your return, visit our return page and read its full conditions and FAQ below.

Eligibility on returning your item:

• Items must not be used.
• Items needs to retain its original packaging.
• Attach a photo of the product and its packaging.
• Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gift cards
Unfortunately, we do not currently refund on gift cards.

Exchanges
The quickest method to guarantee you receive what you desire is to return the item you currently possess. Once the return is approved, make a separate purchase for the new item.

Refunds

We will inform you once we have received and inspected your return, and let you know if the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@asedos.com.au.